The Accurate Door Process
We have spent more than 50 years developing The Accurate Door Process.
Over that time, we have taken what we’ve learned and continuously combined it with customer feedback and the latest technology to create an experience that ensures remarkable service on every interaction. We know that an unexpected renovation to your home or business can feel overwhelming. That’s why we go out of our way to show you that we’re right there with you, every step of the way. It’s also why we’ve put together this information detailing what you can expect as you move through your garage door repair or installation.
Accurate Door is committed to removing the guessing games that can come with hiring contractors. Don’t worry about unclear prices, quality, value, reliability, the anxiety of who might come to your home and other headaches that can accompany this kind of work. We are here to let you know all of that and more.
One of the most important things we’ve found is that our customers want clear communication – before, during and after their job. That is why we have come up with the concept of our ACCURATE DOOR SERVICE CONCIERGE.
What’s An ACCURATE DOOR SERVICE CONCIERGE?
This is a fancy way of saying that you will have one specific partner that is with you at every step of this process.
Your ACCURATE DOOR SERVICE CONCIERGE will be with you from your first interaction all the way through the completion of your project and even into the future.
We know how frustrating it is to feel like you’re getting passed around from one voice to another. It’s aggravating to feel like you have to keep explaining your situation to every new voice on the phone. You won’t have to do that when you work with Accurate Door. You will know their name and have a way to get directly in contact with them if the need should ever arise.
Your ACCURATE DOOR SERVICE CONCIERGE will be the face of our company and we know that you’re going to love them!
Time With Accurate Door Can Be Divided Into 3 Phases
Phase 1 – Meet Your ACCURATE DOOR SERVICE CONCIERGE
The first thing that happens is that you discover a problem and you call, text or otherwise contact 630-239-1768 . On that call, you will meet your ACCURATE DOOR SERVICE CONCIERGE. You get to choose between a video call to assess your situation or a strictly verbal assessment if that’s better for you. No matter which you choose, by the end of this interaction, we schedule an in-person visit with you.
After that call ends, you hear from Accurate Door digitally, including a phone call letting you know when your ACCURATE DOOR FIELD TECHNICIAN is dispatched.
Phase 2 – Meet Your ACCURATE DOOR FIELD TECHNICIAN
The ACCURATE DOOR FIELD TECHNICIAN arrives in person at your home. Both the ACCURATE DOOR FIELD TECHNICIAN and ACCURATE DOOR SERVICE CONCIERGE you spoke with earlier work together on a recorded video call. The first thing that they do together is complete the repair assessment and perform a safety inspection.
Once that is done, your ACCURATE DOOR SERVICE CONCIERGE calls you on the phone, or via video call if that’s better, to present the findings of the assessment and the inspection. Once you understand what we’ve found, you will also be given a Good-Better-Best list of options for you to choose from.
What sets us apart is that we offer you complete transparency. Our technology allows you to see exactly what we see, giving you the peace of mind that comes with knowing you’re making an informed decision. We’ve found that when people have all the information available, it’s much easier for them to make a decision.
After you choose the best option for you, the ACCURATE DOOR FIELD TECHNICIAN completes the work.
Phase 3 – Completion & Future Contact
After the work is complete, the ACCURATE DOOR FIELD TECHNICIAN and ACCURATE DOOR SERVICE CONCIERGE record pictures and video of the work completed and provide you with an invoice.
You will hear from your ACCURATE DOOR SERVICE CONCIERGE again to confirm that you are completely satisfied with your experience and they will also go over any contact planned for the future!